Privacy policy

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our

customer directory. You can delete your information at any time.

In order for you to enter into an agreement with KRISALEXANDER ApS, we need the following information:

. Name

. Address

. Phone number

. Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with KRISALEXANDER ApS, and stored for up to five years, after which the information is


When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that

you are informed exactly what information is being collected and why.

The director and employees for KRISALEXANDER ApS have access to the information recorded about you.

The data manager in KRISALEXANDER ApS is: Kristoffer Holtermann.

We do not store and transmit customer information encrypted.

As registered with KRISALEXANDER ApS, you always have the right to object to the registration. You also have the right to know what

information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact .


On, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as

easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Sttattiisttiics

We use log statistics at,

which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many

visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve KRISALEXANDER ApS’s website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution:

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service.

You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2,

8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.

It is prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,100 and a

maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be

changes. You must pay a fee to have the complaint processed.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if

you are a consumer residing in another EU country. You may submit the complaint by using the following link:

When submitting the complaint, you must state our email address